Sassa explains delays in social grant payments

Some beneficiaries of social grants were disappointed to find out that they haven’t received the money yet.

On Facebook, some Mapepeza readers sent messages and comments on the fact that the payments were not received.

Some of the comments on the Mapepeza Facebook page post on this month’s social grant payments

The South African Social Security Agency (SASSA)in Gauteng has over the past few days noticed the challenges with regards to payment of social grants.

The Agency through its payment partner POSTBANK, is attending to these system challenges.

“The team from both SASSA and POSTBANK are hard at work to resolve the matter to ensure that all rightful beneficiaries are receiving their social grant payment for the month of November. Though SASSA Gauteng pays over 26 million beneficiaries, the majority of these beneficiaries were able to transact despite the challenges which emerged in between payment period,” said SASSA spokesperson Nandi Mosia.

Beneficiaries are requested to be calm and know that the matter will be resolved and communicated soonest.

They are also advised to keep their cards and pins safe and not be scammed as the festive period is prone to high level of crime, even those claiming to work for SASSA and or POSTBANK.

Should beneficiaries’ need more clarity, they should not hesitate to call the Gauteng Region Customer Care Centre on 011 241 8320.

SASSA and POSTBANK will continue to monitor progress on the system and grant recipients will be informed of any developments.

“The Agency would like to apologise for the inconvenience caused to all social grant recipients who are using gold cards and who could not access their social grants in the past few days,” Mosia explained.

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