SASSA To Use Face ID, Fingerprints to Verify All Grant Beneficiaries

The South African Social Security Agency (SASSA) is introducing a mandatory biometric enrolment and identity verification process for beneficiaries who use alternative forms of identification other than the standard 13-digit South African Identity number. 

This initiative aims to enhance the security and accuracy of client identification within the agency’s systems.

Biometrics are body measurements and calculations related to human characteristics and features. The most commonly used biometrics are fingerprint recognition, facial recognition, and voice recognition. 

Beginning on 05 May 2025, all new recipients who use alternative forms of identification other than the standard 13-digit South African ID number, as well as existing clients undergoing reviews or changes to their personal information, will be required to undergo compulsory biometric enrolment. This measure is part of SASSA’s ongoing efforts to improve the integrity and efficiency of its systems and how it services clients.

“This initiative, which aligns with Regulation 13(1) of the Social Assistance Act, is a proactive measure aimed at enhancing security, improving the integrity of our systems, and preventing potentially fraudulent activities related to identity misrepresentation.”, said Paseka Letsatsi, SASSA Spokesperson

Furthermore, to ensure readiness across all SASSA regions, SASSA’s Information and Communication Technology (ICT) team has collaborated with the State Information Technology Agency (SITA) to provide training to identified ‘super-users. These super-users are now well-equipped to train regional staff on biometric enrolment as part of the ‘Train-the-Trainer process’.

This will ensure that every SASSA office will have trained officials when the biometric enrolment process commences. In addition, the Agency will also ensure that there is a sufficient number of SASSA officials in offices to ensure a seamless transition and enrolment process.

For all enquiries on social grants, we appeal to our beneficiaries to contact our toll-free number on 0800 60 10 11 or email GrantEnquiries@sassa.gov.za.